Privacy Policy

Last Updated: July 23, 2026

RK Technical Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, www.rkservicesuae.com, contacting us, requesting a quotation, or booking any of our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. About RK Technical Services

RK Technical Services provides professional technical, maintenance, handyman, cleaning, moving, and related services for residential, commercial, and office properties in Dubai and the United Arab Emirates.

Our services may include AC services, electrical works, plumbing works, cleaning services, painting works, carpentry works, tile and masonry works, floor and ceiling works, move-in and move-out services, and other technical and maintenance solutions.

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a form, request a quotation, communicate with us, or book a service.

This information may include:

Contact Information

Your name
Email address
Phone number
WhatsApp contact details, where applicable

Service and Booking Information

The service you are interested in
Property or service location
Residential, commercial, or office property details relevant to the service
Preferred service date or time
Details about the work or service required
Messages, instructions, or additional information you provide to us

Communication Information

We may keep records of communications when you contact us through:

Website contact forms
Email
Telephone
WhatsApp
Social media platforms
Other communication channels used by our business

Please do not provide sensitive or confidential personal information unless it is necessary for us to respond to your request or provide the requested service.

3. How We Collect Your Information

We may collect personal information when you:

Complete a contact or quotation form on our website
Request a free quotation
Contact us by telephone
Send us an email
Contact us through WhatsApp
Communicate with us through social media
Request or book one of our services
Provide information necessary to complete a service at your property

We generally collect information directly from you when you voluntarily provide it to us.

4. How We Use Your Information

We may use the information we collect to:

Respond to your questions and inquiries
Process quotation requests
Understand your service requirements
Provide estimated prices or quotations
Schedule and confirm appointments
Arrange technical, maintenance, cleaning, moving, or other requested services
Communicate with you before, during, or after a service
Provide customer support
Respond to complaints or service concerns
Manage and improve our customer service
Maintain appropriate business and service records
Protect our business from fraud, misuse, or unlawful activity
Comply with applicable legal and regulatory requirements

We will only use personal information for appropriate and lawful business purposes.

5. Legal Basis for Processing Personal Information

Where required under applicable UAE law, we process your personal information on an appropriate legal basis.

Depending on the circumstances, this may include:

Your consent
Taking steps at your request before providing a service
Processing necessary to provide a service you have requested
Fulfilling our contractual obligations
Complying with applicable legal or regulatory obligations
Protecting our legitimate business interests where permitted by law
Establishing, exercising, or defending legal rights
Other lawful grounds permitted under applicable UAE legislation

Where we rely on your consent, you may withdraw that consent where applicable, subject to legal and contractual limitations.

6. Contact and Quotation Forms

Our website may provide forms that allow you to contact us or request a free quotation.

When you submit a form, we may collect information such as your:

Name
Email address
Selected service
Message or service requirements

We use this information to understand your request, contact you, prepare a quotation, and arrange the requested service.

Please ensure that the information you provide is accurate and up to date.

7. WhatsApp and Third-Party Communication Services

Our website may allow you to contact us through WhatsApp or other third-party communication platforms.

When you choose to communicate with us through a third-party platform, your personal information may also be processed by that platform according to its own terms and privacy policy.

RK Technical Services does not control the independent privacy practices of WhatsApp, social media platforms, or other third-party services.

We encourage you to review the privacy policies of these platforms before using them.

8. How We Share Your Information

We do not sell or rent your personal information.

We may share limited personal information where reasonably necessary to operate our business or provide the service you requested.

This may include sharing relevant information with:

Our employees
Technicians assigned to your service
Cleaning or maintenance team members
Moving or service personnel assigned to your booking
Authorized contractors or service providers
Technology providers supporting our website or communications
Professional advisers where reasonably necessary
Government, regulatory, judicial, or law-enforcement authorities where required by applicable law

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

9. Service Location Information

When you request an on-site service, you may provide us with your property, office, business, or service location.

We use this information primarily to:

Confirm whether we can provide the requested service
Arrange technicians or service personnel
Plan travel to the service location
Provide quotations where location affects the service
Complete the requested work

Service location information will be handled in accordance with this Privacy Policy.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, or user experience.

Cookies are small files that may be stored on your device when you visit a website.

Some cookies may be necessary for the website to function correctly.

If our website uses non-essential analytics, advertising, or tracking cookies that require consent under applicable law, appropriate notices or consent options may be provided where required.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website features.

11. Website Analytics

We may use website analytics or similar technologies to understand general website usage and improve our website and services.

Depending on the tools used, information collected may include general technical information such as:

Browser type
Device type
Pages visited
Approximate visit duration
Referring website
General website interaction information

Where such technologies involve personal data, we will handle that information in accordance with applicable legal requirements.

12. External Links

Our website may contain links to third-party websites and services, including WhatsApp and social media platforms.

Once you leave our website, the privacy practices of the third-party website or platform will apply.

RK Technical Services is not responsible for the privacy practices, security, availability, or content of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

13. Data Security

We take reasonable administrative, organizational, and technical measures to help protect personal information from:

Unauthorized access
Accidental loss
Misuse
Unauthorized alteration
Unauthorized disclosure
Destruction

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

Users should avoid sending unnecessary sensitive, financial, confidential, or highly private information through ordinary website forms, email, WhatsApp, or other unsecured communication channels.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain information for purposes including:

Managing inquiries
Preparing quotations
Managing current and previous bookings
Providing requested services
Handling customer support or complaints
Maintaining appropriate business records
Resolving disputes
Meeting legal, accounting, tax, or regulatory requirements

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal obligations.

15. Your Privacy Rights

Subject to applicable UAE data protection laws and any lawful exceptions, you may have rights regarding your personal information.

Depending on the circumstances, these may include the right to:

Request information about personal data we process about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request updating of your personal information
Request deletion of personal information where legally permitted
Request restriction of certain processing activities
Object to certain processing where applicable
Withdraw consent where processing is based on consent
Request transfer of personal information where applicable under law

Some rights may be subject to legal restrictions or exceptions.

We may need to verify your identity before responding to certain privacy requests.

To make a privacy-related request, please contact us using the details provided at the end of this Privacy Policy.

16. Marketing Communications

We may send promotional or marketing communications where we have an appropriate lawful basis or your consent where required.

You may ask us to stop sending promotional communications at any time by contacting us.

Messages relating directly to a quotation, booking, scheduled appointment, requested service, payment, or customer support matter are considered service communications and may still be sent where necessary.

17. Children’s Privacy

Our website and services are primarily intended for adults, property owners, tenants, businesses, and organizations seeking technical, maintenance, cleaning, moving, or related services.

We do not intentionally seek to collect personal information from children through our website.

If we become aware that personal information relating to a child has been provided in circumstances where appropriate authorization is required, we will take reasonable steps to handle the information in accordance with applicable law.

18. International Data Transfers

Some website, hosting, email, communication, or technology service providers used in connection with our business may operate systems or servers outside the United Arab Emirates.

Where personal information is transferred internationally, we will seek to handle such transfers in accordance with applicable UAE data protection requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our website
Our services
Our business practices
Technologies we use
Legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy-related request, please contact us:

RK Technical Services

Website: www.rkservicesuae.com

Phone: +971 529740059

Email: rktechnicalservices7@gmail.com

Address: Office No. 35, 2nd Floor, Al Moosawi Building (CBD Bank Bldg), Near Sharaf DG Exit 1, Al Mankhool, Bur Dubai, Dubai, United Arab Emirates